RETURN & EXCHANGE POLICY
WE WANT YOUR SHOPPING EXPERIENCE TO BE AS A EASY AS POSSIBLE. WHETHER IT’S AN EXCHANGE OR A RETURN WE WILL TRY TO MAKE IT AS EASY AS POSSIBLE.

RETURN POLICY (WITHIN 7 DAYS)
IF THE PRODUCT YOU RECEIVED IS DEFECTIVE OR DAMAGED:
  1. PLEASE LEAVE THE TAGS ON THE PRODUCT.
  2. PLEASE EMAIL CUSTOMERSERVICE@GENERATIONSTRONG.COM WITH A PICTURE OF THE DEFECT & THE PICK UP ADDRESS OF THE ITEM.
  3. WE WILL SEND YOU AN EMAIL CONFIRMATION & ORGANIZE THE PICKUP OF THE ITEM & A REFUND.
*IF THE ORIGINAL TAGS ON THE PRODUCT ARE MISSING, THE PRODUCT WILL NOT BE ELIGIBLE FOR RETURN.
*RETURNS WILL NOT BE PROCESSED AFTER 7 DAYS OF DELIVERY


EXCHANGE POLICY (WITHIN 7 DAYS)
IF YOU WISH TO EXCHANGE THE PRODUCT FOR ANOTHER, PLEASE ENSURE THE ORIGINAL TAGS AND RECEIPT ARE AVAILABLE:
  1. YOU CAN EXCHANGE THE PRODUCT FOR ANY OTHER HOWEVER ADDITIONAL SHIPPING CHARGES WILL APPLY (PICKED UP FROM YOUR LOCATION & DELIVERED BACK).
  2. PLEASE EMAIL US AT CUSTOMERSERVICE@GENERATIONSTRONG.COM WITH:
    1. YOUR PRODUCT DETAILS
    2. WHAT PRODUCT YOU WOULD LIKE IN EXCHANGE
    3. PICK UP LOCATION OF THE PRODUCT
    4. DELIVERY LOCATION FOR THE PRODUCT IN EXCHANGE.
  3. WE WILL SEND YOU AN EMAIL CONFIRMATION OF YOUR EXCHANGE & ORGANIZE THE PICKUP & DELIVERY.
*IF THE ORIGINAL TAGS ON THE PRODUCT ARE MISSING, THE PRODUCT WILL NOT BE ELIGIBLE FOR EXCHANGE.
*EXCHANGES WILL NOT BE PROCESSED AFTER 7 DAYS OF DELIVERY


IF WE CAN ASSIST YOU WITH ANYTHING ELSE, DO NOT HESITATE TO EMAIL CUSTOMERSERVICE@GENERATIONSTRONG.COM